Pros & Cons of Swiss air Business Class

Embark on a journey of unparalleled comfort and luxury with SWISS Business Class, a service that has garnered acclaim and numerous awards from travel experts as Europe’s finest. Each flight with SWISS Business promises a serene and rejuvenating experience, ensuring you arrive at your destination more refreshed than ever.

Experience Supreme Comfort Intercontinentally and Across Europe In the heart of SWISS Business lies the innovative seat that effortlessly transforms from a spacious work area into a generous two-meter flat bed with the simple press of a button. The addition of an integrated massage function offers an extra touch of luxury, guaranteeing relaxation throughout your journey.

Savor Exquisite Dining Flying out of Zurich, you’ll be treated to seasonal masterpieces crafted by top Swiss chefs, offering a taste of Switzerland’s diverse culinary heritage. The multi-course, award-winning meals can be enjoyed according to your schedule, allowing for a personalized dining experience high above the clouds.

Be Entertained Throughout With a constantly updated selection of movies and a variety of quality magazines, your flight will be anything but dull. Tailor your in-flight entertainment to suit your preferences and immerse yourself in the vast array of options available on long-haul flights.

Travel with Everything You Need SWISS Business passengers benefit from generous baggage allowances, including two pieces of hand luggage (each up to 8 kg) and two pieces of checked baggage (each up to 32 kg), along with priority baggage handling upon arrival.

Lounge in Style Before Takeoff Gain access to the serene environment of SWISS and Star Alliance Partner lounges across Europe, offering a quiet space to work or relax before your flight.

Enjoy Priority Services Experience expedited service with separate check-in desks and priority boarding, ensuring your journey is smooth from start to finish.

Travel Kits Designed for Convenience In collaboration with Victorinox, renowned for the iconic Swiss pocket knife, the business class travel kits contain multifunctional, high-end products designed to enhance your comfort and convenience during the flight.

Earn Miles on Your Journey Join Miles & More, Europe’s leading frequent flyer program, to accumulate miles on all your flights and enjoy even greater comfort and benefits while traveling.

Personalize Your In-Flight Menu For long-haul flights, SWISS Business offers the luxury of selecting your preferred meals up to 24 hours before departure, allowing for a customized dining experience tailored to your tastes.

Pros of Swiss air Business Class

Based on the extensive details from the provided reviews, here’s a simplified and easy-to-read summary of the pros of Swiss Air Business Class:

Seat Comfort and Privacy

  • Offers unique “throne seats” for added privacy and space.
  • Nearly fully-enclosed suite experience in some seats.
  • Comfortable for sleeping, even for taller passengers.

In-Flight Entertainment and Connectivity

  • Extensive selection of movies, TV shows, and music.
  • High-quality noise-canceling headphones provided.
  • Affordable and decent-speed International WiFi available.

Service Quality

  • Attentive and efficient service by flight attendants.
  • Warm welcome and continuous attention throughout the flight.

Meal Service

  • High-quality meals and a variety of drink options.
  • Efficient service, with everything served off of a cart but still attentive.
  • Special mention of the quality cheese course and Swiss wines.


  • Eco-friendly amenity kits with essential items.
  • Additional comfort items like Swiss chocolate and espresso offered.

Cabin Design

  • Thoughtful cabin design with rich colors and materials, creating a calming atmosphere.
  • Light teak colored wood and striking black finishes add to the aesthetic appeal.

Lounge Access

  • Access to Star Alliance lounges, despite some under construction or unavailable.

Overall Experience

  • Consistently regarded as one of the finer Business Class experiences.
  • Offers a solid balance of comfort, service, and amenities that contribute to a pleasant journey.

Cons of Swiss air Business Class

Check-In and Boarding Process

  • Strict carry-on weight policy, with an uncomfortable experience at check-in for being over the weight limit.
  • Boarding described as chaotic, with poor communication regarding the need for visa documentation verification at separate kiosks.
  • Premium line enforcement was lacking during the boarding process.

Lounge Experience

  • Overcrowded United Club due to ongoing construction, leading to an overall poor lounge experience.
  • Limited access to alternative Star Alliance lounges, with some being unavailable or restricted to specific passengers only.

Seat Comfort and Privacy

  • Lack of storage compartments for bags or shoes within the seat area.
  • Some seats, especially throne seats, can feel narrow for sleeping or sitting comfortably.
  • Privacy concerns with certain seats, particularly in the middle section, due to the cabin layout.

In-Flight Entertainment and Connectivity

  • High costs associated with onboard Wi-Fi, making it less accessible for all passengers.

Meal Service

  • The main course quality varied, with some dishes described as overcooked or lacking in texture.
  • The second meal service on long-haul flights was notably insufficient, lacking in protein and quantity, leaving passengers hungry.

Amenity Kit

  • The quality and contents of the amenity kit did not meet expectations for Business Class, described as “woeful” and lacking premium products.

Overall Service

  • While generally efficient, the service sometimes felt robotic, lacking warmth and personality from the crew.
  • Communication issues noted, including lack of acknowledgement of flight delays and awkward incidents regarding service requests.

General Observations

  • The bedding provided was deemed poor quality, more suited to economy class.
  • The hard product, particularly on the A330, was described as below-average and in need of updating.
  • Concerns over Swiss Air’s reputation regarding honoring cheap airfares and the handling of passenger disputes.

These points highlight areas where passengers felt Swiss Air Business Class could improve to enhance the overall experience, from the check-in process and lounge access to in-flight comfort and service.

In conclusion, Swiss Air Business Class presents a journey of unparalleled comfort and sophistication, blending luxurious seating, gourmet dining, and premium in-flight entertainment with the efficiency and warmth of Swiss hospitality. The thoughtful design of the cabin, along with the exclusive “throne seats,” provides passengers with a private haven in the skies. The opportunity to indulge in culinary delights, crafted by top Swiss chefs, elevates the dining experience, while the extensive entertainment options ensure that passengers are engaged and relaxed throughout their journey. Additionally, the generous baggage allowance and priority services streamline the travel experience, offering convenience and ease from start to finish.

However, there are areas for improvement, notably in the check-in process, lounge access, and aspects of in-flight comfort and service. The strict carry-on policy and chaotic boarding process may detract from the otherwise seamless luxury Swiss Air aims to offer. Moreover, while the in-flight amenities and meals generally receive high praise, inconsistencies in meal quality and amenity kit contents indicate room for enhancement to meet and exceed the high expectations set by Swiss Air Business Class.

Despite these shortcomings, the overall consensus among passengers is one of satisfaction, with many willing to choose Swiss Air Business Class for future travels. By addressing the highlighted cons, Swiss Air has the opportunity to refine and perfect an already exceptional service, ensuring that every passenger’s journey is not just a flight but a memorable experience of Swiss excellence.