Pros & Cons of Emirates business class

Emirates, the flag carrier of the United Arab Emirates, is renowned for its luxurious services and extensive global network, connecting passengers to destinations far and wide with its state-of-the-art fleet. Business class on Emirates offers travelers an elevated experience, complete with sumptuous amenities, gourmet dining, and unparalleled comfort. However, as with any premium service, there are both highlights and areas where expectations may not fully align with the experience. In this analysis, we delve into the pros and cons of flying business class with Emirates, aiming to provide a comprehensive overview that assists travelers in making informed decisions. From the opulence of their exclusive lounges to the personal touches that make each journey memorable, against the backdrop of varying aircraft configurations and the consistency of service, let’s explore what truly sets Emirates business class apart, as well as where there might be room for improvement.

  • Wheelchair Accessibility: Emirates ensures accessibility for passengers requiring wheelchair assistance. Please inform Emirates in advance to arrange services.
  • Hearing and Visual Assistance: For passengers with hearing or visual impairments, Emirates offers special assistance and accommodations. Inform the airline in advance to ensure your needs are met.

Cabin Features:

  • Seat Design: The Business Class cabin in Emirates’ Boeing 777 has been thoughtfully designed with accessibility in mind. Each seat offers ample space, ensuring comfort and ease of movement.
  • Accessible Lavatories: The Boeing 777 Business Class cabin includes accessible lavatories designed for passengers with reduced mobility.

Experience Enhanced Comfort:

  • Chauffeur-drive Service: Begin your journey with the complimentary Chauffeur-drive service, ensuring easy airport transfers.
  • Airport Lounge Access: Enjoy exclusive access to Emirates Business Class lounges, designed for relaxation and equipped with accessible facilities.
  • Onboard Assistance: Flight attendants are trained to assist passengers with mobility or other accessibility needs throughout the flight.

Entertainment and Dining:

  • Inflight Entertainment: The Emirates ICE system offers audio-described movies and accessible entertainment options for passengers with visual or hearing impairments.
  • Dining: Preorder your meal in Business Class, including options for passengers with specific dietary needs. Inform Emirates of any dietary restrictions in advance to ensure a pleasant dining experience.

Seat Features:

  • Adjustable Seating: The redesigned Business Class seats offer adjustable settings to accommodate various accessibility needs.
  • Personal Minibar: Each seat includes a personal minibar, easily accessible from your seat.

Making Your Flight Comfortable:

  • Amenity Kits: Luxury Bulgari amenity kits include products to keep you feeling fresh throughout your flight. Special kits can be provided upon request for passengers with sensitive skin or allergies.
  • Pre-Flight Planning: Use “Manage Your Booking” to customize your flight experience, including meal preordering and special assistance requests.

Emirates 777 Business Class Review


  • Excellent entertainment system with a large selection of movies, TV shows, and games.
  • Good service from friendly and professional flight attendants.
  • Decent onboard dining options.
  • Personal minibar at each seat, stocked with water and soft drinks.
  • Complimentary chauffeur transfers for business class passengers.


  • Seats are angled and not fully flat, making it uncomfortable for sleeping on longer flights.
  • The 2-3-2 seat configuration means not all seats have direct aisle access, and there are middle seats in business class.
  • The cabin and seats feel dated and lack privacy.
  • No divider between seats, further reducing privacy.
  • Compared to competitors, the hard product is not competitive, especially against airlines offering fully flat beds and more privacy in business class.

Bottom Line: While Emirates shines in areas like service and entertainment, the 777 business class hard product is in need of an update to compete with current business class standards. For a more comfortable experience, opt for Emirates’ A380 business class or first class, if possible.